Support

Open Settings in the app and tap Unlock every deck, or tap a locked deck. Choose monthly, yearly or lifetime. Payment goes through your Apple ID, and every deck opens as soon as it's confirmed.

Open Settings and tap Restore purchases. Sign in to the App Store with the Apple ID that bought the Family Pass, then try again. Restoring works on any iPhone signed in to that Apple ID.

The yearly plan starts with a 3-day free trial. You aren't charged during the trial, and the yearly price applies when it ends. To avoid that charge, cancel at least 24 hours before the trial ends (see the next answer). The monthly plan and the lifetime purchase have no trial.

On your iPhone, open Settings, tap your name, then Subscriptions, choose Charadeo and tap Cancel Subscription. Cancel at least 24 hours before the current period ends, or it renews. A lifetime purchase doesn't renew, so there is nothing to cancel.

Apple handles all payments, so refunds come from Apple, not from us. Go to reportaproblem.apple.com, sign in with the Apple ID that paid, choose I'd like to, then Request a refund, and pick Charadeo.

Open Settings and tap Restore purchases while you're online. If the decks stay locked, email us with the date of the purchase and the email on your Apple receipt, and we'll look into it.

Check that Tilt to answer is on in Settings. Hold the phone sideways against your forehead with the screen facing out, and keep it still while the 3, 2, 1 countdown runs. Charadeo sets its neutral angle then. Tilt the screen down toward the floor for Got it, and up toward the ceiling for Pass, then bring it back upright before the next answer.

If the phone sends no motion data, or tilting doesn't suit your group, turn off Tilt to answer. Rounds then use the Got it and Pass buttons.

Yes. Turn off Tilt to answer in Settings and tap Got it or Pass during the round. This suits little hands, and a phone propped on a table.

There is no account. The decks are stored on your phone, so rounds work without a connection. You need a connection to buy or restore the Family Pass.

Email us the deck name and the card. Every deck is reviewed for age and accuracy, and we fix what we find in the next update.

Charadeo is made for iPhone. There is no Android version yet.

There is no account, no ad and no tracking. Your settings and the cards you've played stay on your phone. RevenueCat receives an anonymous ID and your purchase status so the Family Pass works. The Privacy Policy lists all of it.